2.1 Consent, privacy, and confidentiality
We ensure informed consent has been obtained from clients for the services we offer, including for the information we collect and share and the cost of the services.
We treat as confidential all information we receive and handle in the course of our professional services.
We comply with relevant laws.
We maintain secure storage of digital and other files and best practices regarding privacy and security of personal information.
We do not disclose information about our clients, or the confidences they share with us, unless:
2.2 Accurate and timely information
We make sure that information we provide is clear, accurate and sufficient, and that it is provided in a timely manner. We communicate in a respectful and professional way. We provide information that is accessible and understood by clients, their families and significant others. This includes information relating to:
We maintain the currency and accuracy of information. We:
We educate the community about communication and swallowing and the assistance the speech pathology profession can provide.
We uphold the reputation of our profession.
2.3 Conflict of interest
We do not allow any personal, professional or financial interest to influence or affect our care of a client. We do not exploit professional relationships for emotional, personal, sexual, or financial gain. We do not sell, buy, endorse or promote the sale of services or products in ways that exploit our professional relationships. We do not directly or indirectly demand, solicit or accept rewards, bribes, substantial gifts, gratuities, testimonials or benefits in respect to our work, with the exception of appropriate fees for our work.
We avoid conflicts of interest. In particular, we do not:
- sell products to our clients unless we reasonably believe that they will be of benefit for the clinically assessed need;
- conduct a private practice in competition with our employer without appropriate disclosures and consents; or
- use the resources of employers for private gain without express permission.
We proactively anticipate, disclose and resolve any potential, perceived or actual conflicts of interest.
Examples where actual or potential conflict of interest situations may arise include:
- provision of services to a member of our family or someone with whom we have a close personal, business or professional relationship;
- working across multiple roles or for multiple employers;
- the selection, employment or supervision of a member of our family or someone with whom we have a close personal, business or professional relationship; and
- referring clients to those with whom we have a personal relationship, except where the referral is clinically necessary and undertaken in a professional manner.
2.4 Service planning and provision
At all times we endeavour to ensure our services are accessible and there is equity of access to services for our clients; such equity being determined by objective consideration of need and not compromised by prejudice or favour.
We are innovative and evaluate the services we provide on an ongoing basis to ensure that they are as efficient and effective as possible.
We work in partnership with Aboriginal and Torres Strait Islander peoples, to develop services that are culturally safe and responsive to their needs. We recognise, value and embed the skills, knowledges and languages of Aboriginal and Torres Strait Islander peoples in our work.
We ensure services we provide are responsive to the individual’s diverse culture and context.
Where cessation of services is necessary, we do so in an objective, respectful manner that considers clinical need, continuity of service, and in line with our service agreements and the Code of Ethics.
We advocate for the provision of services to a client where a need is identified.
Our practice reflects the contexts and interests of our clients and the community and is responsive to need.
We act with integrity, diligence and honesty when accessing and managing funding provisions for our services.
We protect the well-being of clients when delegating the delivery and administration of speech pathology services.
We have the equipment and resources we need, in order to provide services that we offer.
We do not guarantee the results of a therapeutic procedure or of prescribed devices or interventions.
We inform clients of the potential outcomes of a therapeutic procedure or prescribed device that can be reasonably expected based on the best available evidence.
We act ethically and legallywhen we own or manage a business.
2.5 Safety and welfare
We comply with all relevant legislation, standards and procedures in order to avoid physical and psychological injury to ourselves and others.
The equipment we use is accurate, well maintained, in proper working order, and we are trained and competent in its use.
We act on suspicion of harm and we comply with reporting requirements.